Project & operations
- Workflow coordination
- Stakeholder follow-through
- Process documentation
- Operational reporting
- Data accuracy
Project & Operations · PMP®
AdhamMohamed.
I turn operational friction into clear plans, supported teams, and systems that can keep working after launch.
Recruiter brief
Nine years of project coordination, process improvement and customer operations across regulated banking and commerce.
- Based
- Hiram, Georgia · Atlanta metro or remote US
- Credential
- PMP® · Aug 2026
- Targeting
- Project Coordinator · PMO Analyst · Business Analyst · Operations Analyst
- Authorization
- Authorized to work in the US without sponsorship
Selected work
Evidence over adjectives.
01NBE MobileDigital adoption · Branch operations2018–202402Al Ahly NetFeature input · Enablement2018–202403AC Direct SupplyCommerce operations · DeliveryOngoing
Each case opens a full page: context, contribution, the evidence that can be shown responsibly, and an explicit note on where my scope ended.
Practice
What I actually do.
Customer operations
- Account support
- Needs assessment
- Issue resolution
- Client onboarding
- High-volume service
Banking & controls
- ACH / SWIFT operations
- Foreign exchange
- Account reconciliation
- Regulatory compliance
- Compliance documentation
Commerce & tooling
- Catalog and vendor coordination
- Fulfilment workflow
- WooCommerce
- Excel
- Basic SQL
How I work
A practical operating rhythm.
Enough structure to create clarity. Enough flexibility to handle the real work.
01
Plan
Turn an unclear need into a bounded path and workable sequence.
02
Operate
Keep the real process moving across people, systems, and exceptions.
03
Enable
Make adoption easier through guidance, training, and practical support.
04
Improve
Notice recurring friction, document it, and coordinate the next fix.
Professional record
Built from front-line reality.
May 2025 — Present
Consumer Banking Relationship Specialist
Bank OZK · Douglasville, Georgia
Coordinates customer requests with internal teams, resolves account and digital-banking issues, and maintains records against banking procedure and regulatory requirements.
Dec 2018 — Dec 2024
Senior Banker
National Bank of Egypt · Alexandria, Egypt
Managed complex account operations, ACH/SWIFT transfers, foreign exchange and documentation workflows; streamlined inheritance-account, letter-of-guarantee and international-transfer processes under compliance controls.
Nov 2017 — Dec 2018
Customer Service Representative
National Bank of Egypt · Alexandria, Egypt
Resolved account, card and transaction inquiries; reviewed service workflows to improve data accuracy and reduce errors.
Apr 2017 — Nov 2017
Teller
National Bank of Egypt · Alexandria, Egypt
Processed and verified transactions, balanced daily cash activity, and reviewed documents for accuracy and legal validity.
Nov 2016 — Mar 2017
Call Center Representative — Vodafone UK account
ECCO Outsourcing · Alexandria, Egypt
Handled high-volume inbound and outbound calls, identified customer needs, and maintained detailed interaction records.
Credentials & education
- Project Management Professional (PMP)®Project Management InstituteAug 2026
- Google Project Management Professional CertificateGoogle
- IBM Project Manager Professional CertificateIBM
- BSc Business Administration & ManagementArab Academy for Science, Technology and Maritime Transport — Alexandria, Egypt2012 — 2016
Arabic — native · English — professional proficiency
Contact
Let’s make the work
easier to run.
Case 01 · Digital adoption · Branch operations
NBE Mobile.
Helping customers adopt mobile banking by translating recurring friction into clearer, repeatable branch support.
01
Context
The operating problem.
The product already existed. The operational challenge was helping customers move through onboarding and everyday use with confidence inside a busy branch environment.
02
Contribution
What I brought to the work.
- Supported customers through mobile-banking setup and recurring adoption issues at branch level.
- Recognized common points of confusion and translated them into clearer explanations and reusable support steps.
- Provided frontline feature input based on recurring customer needs and service issues.
- Shared recurring operational issues with relevant internal teams to support resolution.
03
Operating frame
How the work was structured.
04
Evidence
What can be shown responsibly.
The customer journey I supported at the counter, shown in NBE’s own published walkthrough of the app. These frames are the bank’s material, not mine — they establish what the product looked like to a customer. The schematic above is the part that is mine.
Public product reference — frames from National Bank of Egypt’s published NBE Mobile walkthrough video. No customer data, and no claim of authorship over the interface.
05
Result
A more consistent support path for customers and a clearer operational view of where adoption friction appeared.
Scope note
Branch-level adoption support. This was not a product-management or product-ownership role.
Capabilities demonstrated
Customer adoptionIssue pattern recognitionProcess clarityCross-team coordination
Case 02 · Feature input · Enablement
Al Ahly Net.
Turning front-line observations into practical feature input, onboarding support, and clearer user guidance.
01
Context
The operating problem.
Digital banking succeeds when customers can understand the service and staff can support it consistently. The work connected day-to-day customer questions with practical enablement.
02
Contribution
What I brought to the work.
- Contributed front-line observations and feature input grounded in customer questions.
- Onboarded customers to website and mobile banking, including setup, navigation, and feature guidance.
- Supported training and enablement around the service.
- Provided usability feedback based on repeated customer interactions.
03
Operating frame
How the work was structured.
04
Evidence
What can be shown responsibly.
05
Result
Practical feedback and enablement that helped make digital-service support more understandable at the point of use.
Scope note
Feature input, onboarding, training, and usability feedback. This was not a product-management role.
Capabilities demonstrated
Feature feedbackUser enablementTraining supportUsability observation
Case 03 · Commerce operations · Delivery
AC Direct Supply.
Building a practical e-commerce foundation across catalog structure, checkout, local pickup, mobile usability, and ongoing operations.
01
Context
The operating problem.
An e-commerce operation needs more than a storefront. Product information, purchase paths, fulfillment choices, and day-to-day upkeep must work together.
02
Contribution
What I brought to the work.
- Coordinated product setup, checkout workflow, and launch activities for a WooCommerce HVAC equipment and parts store.
- Organized the product catalog, category navigation, and secure customer checkout experience.
- Designed a same-day local pickup fulfillment workflow for contractor customers.
- Built a mobile-first layout and a foundational search-optimization structure for product and category pages.
03
Operating frame
How the work was structured.
04
Evidence
What can be shown responsibly.
05
Result
A live commerce experience with clearer buying paths and an operating foundation that can be maintained over time.
Scope note
The screenshots below show the current public website. No performance metrics are claimed.
Capabilities demonstrated
E-commerce operationsCatalog structureCheckout flowMobile usabilityFoundational SEO